How Can We Help?

Find answers, troubleshoot issues, or get in touch with our support team

Common Issues & Solutions

My assessment is not saving

This is usually caused by browser settings. Make sure cookies are enabled for praite.co.uk. In your browser settings, allow cookies and local storage, then try again. If the issue persists, try a different browser or clear your browser cache.

Troubleshooting

Pages are not loading properly

Try refreshing your browser (Ctrl+R or Cmd+R). If that doesn't work, clear your browser cache and cookies. Ensure you have a stable internet connection. If you're using a VPN, try disabling it temporarily. Make sure you're using a modern, updated browser (Chrome, Firefox, Safari, or Edge).

Troubleshooting

I think my assessment result is wrong

Double-check all the measurements and information you entered. Even small errors can affect results. Remember that PRAITE provides guidance only - your specific circumstances may differ. We recommend verifying results with your local planning authority. If you believe there's an error in our logic, please contact us with details.

Understanding Results

How do I know if I'm in a conservation area?

Check with your local planning authority's website - most have interactive maps. You can also search your address on the Historic England website. Conservation area boundaries can be complex, so always verify with your local council. Being in a conservation area affects your permitted development rights.

Using the Assessment Tool

How should I measure my property?

Measure from the external walls, including any projections like bay windows. For height, measure from ground level to the highest point. For extensions, measure the maximum dimensions including eaves and ridge height. Our Measurement Guide in the Resources section provides detailed instructions with diagrams.

Using the Assessment Tool

Can I do multiple projects under permitted development?

Yes, but they may affect each other. For example, extensions count toward your total volume allowance. If you're planning multiple projects, complete separate assessments for each, but note that cumulative restrictions may apply. Consider consulting a planning professional for complex multi-project scenarios.

Understanding Results

All Systems Operational

PRAITE is running smoothly with no reported issues

Still Need Help?

Can't find what you're looking for? Our support team is here to help you.

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